Legal

Terms of Service

Last updated: May 19, 2026

These Terms of Service ("Terms") govern access to and use of Bloom's websites, applications, software, hosted services, local server software, support, and related restaurant operations services (collectively, the "Services"). "Bloom," "we," "us," and "our" means Bloom Restaurant Solutions. "Customer," "you," and "your" means the restaurant, business, or individual that accesses or uses the Services.

By creating an account, accessing the Services, using the Services, or accepting an order form or other agreement that references these Terms, you agree to these Terms. If you use the Services on behalf of a company or restaurant, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the Services.

Business Use

The Services are intended for business and professional use by restaurants, hospitality businesses, and their authorized personnel. You may not use the Services if you are barred from doing so under applicable law, and you may not use the Services on behalf of an organization unless you have authority to do so.

Customer Agreements and Order Forms

Some Customers may have a signed order form, subscription agreement, pilot agreement, statement of work, or other written agreement with Bloom. If a signed agreement conflicts with these Terms, the signed agreement controls for that Customer to the extent of the conflict. Pricing, subscription term, billing, implementation scope, hardware, support commitments, and service-specific commercial terms may be stated in an order form or other written agreement.

Accounts and Authorized Users

Customers are responsible for the users, devices, credentials, roles, and permissions they configure in the Services. You must provide accurate account information, keep login credentials secure, and promptly notify Bloom of suspected unauthorized access. You are responsible for activity under your account except to the extent caused by Bloom's breach of these Terms.

Customer is responsible for deciding which users may access the Services, what roles and permissions those users receive, which devices are authorized, and when access should be changed or removed. Bloom may rely on instructions and actions from Customer's administrators and authorized users.

Acceptable Use

You may not use the Services to:

• violate applicable law, regulations, payment-network rules, or third-party rights;
• attempt to bypass authentication, permissions, rate limits, security controls, or device restrictions;
• interfere with, disrupt, reverse engineer, scrape, copy, or overload the Services except as permitted by law or written agreement;
• upload malicious code or use the Services to send spam, abusive messages, or unlawful content;
• misrepresent restaurant data, payment records, tax records, user identity, or operational records; or
• use the Services for high-risk activities where failure could cause death, personal injury, or severe property or environmental damage.

You may not enter full payment card numbers, card verification codes, PIN data, sensitive authentication data, Social Security numbers, health information, or other highly sensitive information into support messages, notes, free-text fields, invoice uploads, or other areas not designed for that purpose.

No Unauthorized Access or Backdoor Access

No person or entity, including any government agency, regulator, official, competitor, vendor, customer, restaurant owner, employee, contractor, or other third party, is authorized to access non-public Customer Data except through a Bloom account, device, integration, or workflow that Bloom and the applicable Customer have authorized for that specific data.

You may not access or attempt to access Customer Data by using another person's credentials, misrepresenting your identity or authority, exploiting a vulnerability, bypassing tenant isolation, querying private APIs or databases directly, using administrative or diagnostic access for an unauthorized purpose, intercepting sync traffic, using local-server access outside the applicable Customer's authorization, or otherwise creating, using, or assisting any backdoor into the Services.

Unauthorized access to Customer Data may violate these Terms and applicable computer access, privacy, confidentiality, trade secret, consumer protection, and criminal laws. Bloom may investigate, suspend access, preserve evidence, notify affected Customers, notify law enforcement or regulators, and pursue available remedies.

Customer Data

Customers retain ownership of restaurant, business, user, operational, menu, inventory, order, reporting, invoice, schedule, and similar data submitted to or processed by the Services ("Customer Data"). Customer grants Bloom a limited license to host, process, transmit, display, back up, secure, troubleshoot, and use Customer Data as needed to provide, maintain, support, and improve the Services; comply with law; and enforce these Terms.

Customer is responsible for the accuracy, legality, and required notices or consents for Customer Data. Bloom does not sell Customer Data. Our handling of personal information is described in our Privacy Policy.

Bloom may use aggregated or de-identified information derived from the Services for analytics, benchmarking, security, product improvement, and business purposes, provided it does not identify Customer, a particular restaurant, or a person.

Privacy and Data Protection

Customer is responsible for giving required notices, obtaining required consents, and maintaining lawful instructions for personal information it submits to the Services, including information about guests, employees, contractors, suppliers, and other people. Where applicable, Bloom will process personal information as a service provider, processor, or similar vendor according to Customer's lawful instructions, these Terms, the Privacy Policy, and any signed data processing agreement between the parties.

Customer must not use the Services to collect or process information in a way that violates privacy, employment, biometric, surveillance, marketing, consumer protection, payment, or other applicable laws.

Restaurant Operations, Payments, and Records

Bloom supports restaurant workflows such as point of sale, reporting, inventory, back-of-house operations, scheduling, invoices, and related tasks. Customer is responsible for reviewing operational records, tax settings, prices, menus, discounts, tender configuration, user permissions, device setup, reports, and compliance with restaurant, employment, tax, accounting, and payment obligations. Bloom is not a tax, accounting, payroll, legal, payment-processing, or financial advisor and does not provide tax advice, tax determinations, tax filing, or tax remittance services.

Customer is solely responsible for determining, configuring, reviewing, collecting, reporting, filing, and remitting all taxes, fees, surcharges, duties, assessments, and similar obligations that apply to Customer's business, locations, products, services, employees, and transactions. This includes sales tax, use tax, VAT, GST, excise tax, local meals or hospitality taxes, service charges, tip treatment, exemptions, taxability rules, rates, sourcing rules, filing deadlines, and recordkeeping requirements. Customer should consult its own tax, legal, accounting, payroll, and other professional advisors.

Customer is responsible for verifying service charges, tips, discounts, menu prices, tender methods, receipts, register counts, payroll exports, reports, employee classifications, required break and scheduling rules, and other operational settings before relying on them. Reports, exports, calculations, and summaries in Bloom are operational tools, not tax advice, accounting advice, payroll advice, legal advice, or a substitute for Customer's professional review.

Transaction Records and Card Data

Bloom may support restaurant transaction workflows such as tender labels, register activity, receipts, refunds, tips, and related reporting. Bloom does not process card payments and does not store full payment card numbers, card verification codes, PIN data, or other cardholder authentication data. Customer must not enter payment card numbers or other sensitive cardholder data into Bloom support messages, notes, free-text fields, or uploads.

Customer is responsible for any payment providers, terminals, banks, card networks, cash-handling practices, refund obligations, receipt rules, and tax obligations that Customer uses or manages outside Bloom.

Local Servers, Devices, and Offline Operation

Some Bloom workflows may use local server software, tablets, printers, scanners, cash drawers, terminals, local networks, or offline-capable sync. Customer is responsible for maintaining compatible hardware, power, internet service, local network configuration, device security, and physical device access. Local or offline workflows may be delayed, incomplete, or unavailable because of local network issues, device failure, third-party hardware, internet outages, software updates, or sync conflicts.

Third-Party Services and Hardware

The Services may connect with or depend on third-party products, platforms, app stores, operating systems, cloud providers, printers, scanners, tablets, local networks, and other hardware or services. Third parties may impose their own terms, fees, privacy practices, support limits, and availability constraints. Bloom is not responsible for third-party services or hardware except as expressly stated in a signed agreement.

If Customer enables an integration or directs Bloom to exchange Customer Data with a third-party service, Customer authorizes Bloom to provide or receive the information needed for that integration. Bloom is not responsible for information after it is controlled by the third party.

Fees, Billing, and Taxes

Fees, billing frequency, subscription term, renewal, cancellation, taxes, and refund terms are governed by the applicable order form or written agreement. If no separate agreement applies, Customer must pay all agreed fees when due and is responsible for applicable taxes other than taxes based on Bloom's net income. Past-due amounts may result in suspension or termination of access after reasonable notice where required by law or agreement.

Unless a signed agreement says otherwise, subscription fees are non-refundable except where required by law. Customer remains responsible for fees incurred before cancellation or termination.

Intellectual Property

Bloom and its licensors own the Services, software, documentation, designs, trademarks, logos, technology, and related intellectual property. These Terms do not transfer ownership of Bloom intellectual property to Customer. Subject to these Terms and payment of applicable fees, Bloom grants Customer a limited, non-exclusive, non-transferable right to use the Services for Customer's internal restaurant operations during the applicable subscription term.

Feedback

If you provide ideas, suggestions, requests, or feedback, Bloom may use them without restriction or obligation to you, provided Bloom does not disclose Customer confidential information in doing so.

Confidentiality

Each party may receive non-public business, technical, product, pricing, security, or operational information from the other party. The receiving party must use reasonable care to protect confidential information and may use it only to perform obligations or exercise rights related to the Services, except where disclosure is required by law.

Confidential information does not include information that is publicly available without breach, already known without restriction, independently developed without use of the other party's confidential information, or lawfully received from a third party without a duty of confidentiality.

Service Changes and Availability

Bloom may update, improve, modify, suspend, or discontinue parts of the Services. We will use reasonable efforts to avoid materially reducing core paid functionality during an active subscription term, except where necessary for security, legal compliance, third-party dependency changes, or service integrity. The Services may be unavailable during maintenance, outages, local network issues, third-party failures, or events outside Bloom's reasonable control.

Beta and Preview Features

Bloom may offer beta, pilot, preview, experimental, or early-access features. Those features may be incomplete, changed, suspended, or removed at any time and are provided for evaluation unless a signed agreement says otherwise.

Beta, pilot, preview, artificial intelligence, automation, extraction, suggestion, forecasting, or recommendation features may produce incomplete or incorrect output. Customer is responsible for reviewing outputs before using them for ordering, staffing, reporting, tax, accounting, payment, employment, or other business decisions.

Suspension and Termination

Bloom may suspend or terminate access if Customer breaches these Terms, fails to pay amounts due, creates security or service-integrity risk, violates law, or uses the Services in a way that could harm Bloom, another customer, or a third party. Customer may stop using the Services at any time, but cancellation, payment, data export, and post-termination access rights are governed by the applicable order form or written agreement.

After termination, Bloom may retain Customer Data as described in the Privacy Policy and applicable agreements. Customer should export any needed records before termination or within any post-termination access period stated in a signed agreement.

Disclaimers

Except as expressly stated in a signed agreement, the Services are provided "as is" and "as available." To the fullest extent permitted by law, Bloom disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Bloom does not warrant that the Services will be uninterrupted, error-free, or meet every Customer requirement.

Bloom does not control Customer's restaurants, employees, guests, suppliers, devices, networks, payment providers, tax filings, accounting systems, payroll systems, or third-party services, and Bloom is not responsible for those matters except as expressly stated in a signed agreement.

Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, or business interruption, even if advised of the possibility of those damages. Except for amounts owed, misuse of intellectual property, confidentiality breaches, indemnity obligations, or liability that cannot legally be limited, each party's aggregate liability under these Terms is limited to the amount Customer paid to Bloom for the Services in the twelve months before the event giving rise to liability.

Indemnity

Customer will defend and indemnify Bloom from claims, damages, liabilities, losses, costs, and expenses arising from Customer Data, Customer's use of the Services in violation of these Terms or law, or Customer's products, services, or restaurant operations. Bloom will defend and indemnify Customer from third-party claims alleging that Bloom's Services, as provided by Bloom and used according to these Terms, infringe a third party's intellectual property rights, subject to customary exclusions for Customer Data, modifications, combinations, misuse, and third-party services.

Legal Compliance

Each party will comply with laws applicable to its own business. Customer is responsible for laws and rules that apply to Customer's restaurant operations and use of the Services, including food service, employment, labor, wage and hour, privacy, consumer protection, accessibility, payment, tax, accounting, alcohol, gift card, marketing, and recordkeeping obligations.

Customer, not Bloom, is responsible for understanding and complying with the tax laws and filing obligations that apply in each jurisdiction where Customer operates or makes sales. Bloom does not guarantee that any configured tax rate, product tax category, exemption, report, export, or calculation is correct for Customer's business or jurisdiction.

Government and Third-Party Data Requests

Government agencies, regulators, law enforcement, litigants, and other third parties seeking Customer Data must direct their request to Bloom through proper legal process or another lawful channel accepted by Bloom. Bloom does not consent to unauthorized access, backdoor access, credential misuse, direct database access, private API access, tenant-boundary bypassing, or technical workarounds as a substitute for valid legal process.

Bloom may review, challenge, narrow, or reject requests that are invalid, overbroad, informal, misdirected, or inconsistent with law, these Terms, Customer rights, or Bloom's confidentiality and security obligations. Unless legally prohibited or unless Bloom determines that notice would create a security, safety, or fraud risk, Bloom may notify affected Customers before or after disclosing Customer Data in response to legal process.

Governing Law and Disputes

The governing law, venue, and dispute-resolution terms in a signed order form, master services agreement, or other written agreement control for that Customer. If no signed agreement states otherwise, these Terms are governed by the laws of the jurisdiction where Bloom Restaurant Solutions is organized or has its principal place of business, without regard to conflict-of-law rules. Nothing in these Terms prevents either party from seeking injunctive or equitable relief for unauthorized use of intellectual property, confidentiality breaches, or security risks.

Assignment

Customer may not assign these Terms or access to the Services without Bloom's prior written consent, except as part of a merger, reorganization, or sale of substantially all of Customer's assets where the assignee agrees to these Terms. Bloom may assign these Terms in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business.

General Terms

These Terms, together with any applicable signed agreement, order form, and referenced policies, are the entire agreement between the parties for the Services. If any part of these Terms is unenforceable, the remaining terms remain in effect. A party's failure to enforce a term is not a waiver. Headings are for convenience only.

Changes to These Terms

Bloom may update these Terms from time to time. When we make changes, we will update the "Last updated" date above. Material changes may also be communicated through the Services, by email, or by other reasonable means. Continued use of the Services after updated Terms become effective means you accept the updated Terms.

Contact

Questions about these Terms can be sent to support@bloomplatform.app.